FAQ'S
*Starting November 1st till the end of the year - ALL ORDERS will ship in 24-48 hours (1-2 business days)*
When will I get my order?
Your order will be cut and shipped by the following business day. The order will then be shipped via USPS, UPS or Fedex. Typically shipments arrive in 1-5 days for the continental US, or 3-5 days for Canada.
What is the 24 Hours or its free policy?
Your order will be cut, packaged, a shipping label printed, and ready for Carrier pickup by the end of the following business day. Orders placed Friday, Saturday and Sunday will ship Monday. Metal signs and large volume orders can take an additional day to process. Custom orders do not apply due to additional time for design.
Can I expedite my order?
Absolutely! Contact us at orders@24hourcrafts.com to discuss details.
Can I cancel my order?
As long as we have not cut or shipped your order you may feel free to cancel the order, just email us at orders@24hourcrafts.com
Can you make custom shapes?
YES!! We would be happy to give you a price for customer orders, just reach out via email to orders@24hourcrafts.com
Can you provide wholesale pricing?
Wholesale pricing is built into each listing on our website. If you are ordering multiple shapes and sizes, please reach out to us at orders@24hourcrafts.com to discuss wholesale orders.
What if my product arrives broken or defective?
Please reach out at orders@24hourcrafts.com and we will ship out a new order no questions asked.
My shape is bubbling or moldy!
We use a protective tape on the backside of our wood to protect it during the cutting process. It can appear with wrinkles and green edges and is often mistaken for mold or painted over causing bubbling. Please peel off the paper backing before proceeding with your crafting!
What is your refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
You can learn more about our refund and returns policy by visiting our Shipping and Returns page here