Shipping & Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via the web chat feature. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, orders over $100 and custom orders.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Your order will be ready for shipment within 1 business day, except for orders placed after 1PM Friday, Saturday and Sunday orders, These orders will ship out Monday. Expedited shipping is 1-3 business days.
Overnight shipping will ship UPS overnight service. Orders placed Friday, Saturday and Sunday would be delivered by Tuesday. Please contact us if you need an order delivered overnight for Saturday delivery.
24 Hours or its free Policy
Your order will be cut, packaged, a shipping label will be printed, and it will be ready for carrier pickup before the end of the following business day. Orders placed after 1 PM Friday and during the weekend will ship Monday. Custom orders and painted orders do not apply due to additional time for design and drying. Large volume orders as defined by 24 Hour Crafts may take additional processing time.